Cancellation and Refund Policy
This Cancellation and Refund Policy applies to all bookings made through Go My Trails. By confirming a booking, customers agree to the following cancellation terms.
2. Customer Cancellation Policy
To maintain operational efficiency and supplier commitments, the following cancellation terms apply:
7 Days or More Before Travel Date:
- Customers may cancel the booking at least 7 days before the scheduled travel date.
- Eligible for refund after applicable deductions such as processing fees, payment gateway charges, or non-refundable supplier costs.
Less Than 7 Days Before Travel Date:
- Cancellations made within 7 days of the travel date are non-refundable.
Same-Day Cancellation / No-Show:
- No refund will be provided.
3. Non-Refundable Components
Certain services may remain non-refundable including:
- Special promotional bookings
- Customized itineraries already confirmed
- Third-party supplier non-refundable charges
4. Refund Processing
- Approved refunds will be processed via original payment method where possible.
- Refund processing may take 7–14 business days depending on financial institutions.
5. Cancellation by Go My Trails
In rare cases, we may cancel or modify bookings due to:
- Safety concerns
- Natural disasters
- Government restrictions
- Operational issues
In such cases, alternative arrangements or applicable refunds will be offered.
6. Contact Information
Go My Trails
WZ- 69, Second Floor
Todapur Periphery Road, Todapur
New Delhi – 110012, India
Phone: +91-7408000555
Email: booking@gomytrails.com